"I would like to thank you and your staff for the excellent service that you provided during our holiday period. Our store location consists of a large population of Spanish speaking clients. We had a large communication barrier to overcome in a short period of time before our holiday rush was upon us. Your fast track language program was one of the best investments we could have made. The instructors were very quick to analyze our vocabulary needs and put us on a schedule of classes to achieve our objectives in a timely manner without putting a strain on our staff. I really appreciate the fact that your instructors came to our place of business to hold class and on a schedule that worked around our business hours.
Our customers have really noticed that we are putting forth an effort to communicate with them in their language. Not only has our business, but our community image has improved from the over all affect. I would like to thank you and your staff for helping us to obtain this level of service that we can now offer."
Sheila Smith, Owner, The UPS Store, Lawrenceville, GA
"I wanted to write and commend you and your staff for the services you provided for us here at Stock Building Supply in the Atlanta market. From our initial conversation, during which I explained our needs, through the end of the sessions we contracted for, I was please with your courteous service and professionalism. The instructor you provided, was excellent and consistently received high marks from those attending his classes."
Anthony Vinson, Project Manager, Stock Building Supply
"With the ever-increasing diversity of our workforce at Carolina Builders Corporation we contracted Language Matters, Inc. to come to our business and teach English as a second language to our associates as a way of increasing their productivity. We were able to accomplish that goal and much more. Other English-speaking associates also became more productive as they felt more comfortable working with our foreign nationals. Several of the students/employees from the original class that was completed have since stepped into supervisory roles. As these now bilingual associates stepped into leadership positions, new associates coming to our business who did not speak English had an easier time fitting into our organization and becoming productive. Also, many of the associates who attended these classes have remained with us for several years. This offering was most appreciated, served
to enhance morale and has paid significant dividends to our company."
Van Isley, Regional Manager, Carolina Builders Corp.
"Since starting the ESL classes in our facility, we have seen marked improvement in not just our communication issues, but have seen increased productivity and better product quality. To me this is because our employees understand our expectations better, we understand the employees better, and most of all, they are more confident and much less intimidated when participating in a conversation, receiving instructions, discussing problems, etc. Employees that would, before the classes, drop their head when passing you or totally avoid you, will now look up at you and speak to you in an obvious effort to show off their new skills.
I think Language Matters, Inc. has made us a better company, made Dixie a better place to work, and most importantly, given our employees life skills that they can confidently take with them wherever they may go. I would highly recommend other companies with needs similar to ours seek your help in solving their language barriers and communication problems."
Terry Windham, Manager, Human Resources, Dixie Industrial Finishing
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